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Juan Pablo319200625kvd
Participant
August 28, 2023
Question

No podemos verificar el estado de su suscripción

  • August 28, 2023
  • 2 replies
  • 1309 views

Buen Día,

 

Adquiri una licencia por 1 año de todos los productos de Adobe y descargue Creatice cloud Version 5.11.0.200 para utilizar todas las aplicaciones disponibles, pero al abrir cualquier de ellas me sale un error que dice "No podemos verificar el estado de su suscripción.", esta es una licnecia paga por 1 año como dije, utilizo Macbook Pro con Ventura 13.5, he desactivado la hora y fecha automatica como dice en los foros de la comunidad pero el problema persiste. No encuentro la forma de utilzar los servicios de Adobe

 

Solicito su ayuda inmediata, Gracias...

 

 

 

 

    

    This topic has been closed for replies.

    2 replies

    gupta shivangi
    gupta shivangi
    Legend
    August 28, 2023

    Hi @Juan Pablo319200625kvd,

    In addition to the suggestion given by @kglad, could you confirm if you're connected to the internet? Look at this article related to the error that you're getting for reference: https://helpx.adobe.com/download-install/kb/cannot-verify-subscription-offline-mode.html

    Let us know.

     

    Thanks,

    Shivangi

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 28, 2023

    Suspend your anti-virus and then reset your CC Desktop App.

     

    -----

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



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