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Participant
Aug 6, 2026 1:18 AM UTC
Answered

no puedo cancelar mi suscripcion

I can't cancel my subscription. I find it irrepressible on your part 

the page to cancel the subscription has a bug and it does not allow you to cancel the subscription, I need it resolved

    Jeff_A_Wright
    Jeff_A_WrightCorrect answer
    Community Manager
    Aug 6, 2026 9:03 PM UTC

    Thanks for posting, ​@easygoing_self9203.

     

    I am sorry to hear you are having trouble canceling your subscription.

     

    I checked your account and can see that you have an active Adobe Firefly Pro Plus subscription that was started about four days ago. Based on the timing, you should still be within the refund period if you cancel now. Adobe's cancellation and refund terms are available here:

    https://www.adobe.com/legal/subscription-terms.html

     

    If the cancellation page is not loading correctly, please try the steps in this guide: https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    You may also want to try: • Using a different browser • Using a private/incognito window • Disabling any VPN or ad-blocking extensions • Trying from a different device or network.

     

    Once the cancellation is completed, any eligible refund is processed automatically. Refunds can take up to 14 days to be returned to your original payment method, depending on your payment provider.

     

    Please update this public discussion if you have any additional questions, ​@easygoing_self9203.

    5 replies

    Participant
    Aug 22, 2026 7:23 PM UTC

    Esta página está diseñada para evitar las cancelaciones me parece pésimo el servicio. 

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    kglad
    Community Expert
    Community Expert
    Aug 23, 2026 12:08 PM UTC

    ​@Lively_Flower8c33 

     

    with what page are you having difficulty?

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    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    Aug 6, 2026 9:03 PM UTC

    Thanks for posting, ​@easygoing_self9203.

     

    I am sorry to hear you are having trouble canceling your subscription.

     

    I checked your account and can see that you have an active Adobe Firefly Pro Plus subscription that was started about four days ago. Based on the timing, you should still be within the refund period if you cancel now. Adobe's cancellation and refund terms are available here:

    https://www.adobe.com/legal/subscription-terms.html

     

    If the cancellation page is not loading correctly, please try the steps in this guide: https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    You may also want to try: • Using a different browser • Using a private/incognito window • Disabling any VPN or ad-blocking extensions • Trying from a different device or network.

     

    Once the cancellation is completed, any eligible refund is processed automatically. Refunds can take up to 14 days to be returned to your original payment method, depending on your payment provider.

     

    Please update this public discussion if you have any additional questions, ​@easygoing_self9203.

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    Peru Bob
    Community Expert
    Community Expert
    Aug 6, 2026 2:04 PM UTC

     

    You need to have a valid form of payment before you can cancel a subscription and get a refund.

     

    https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html

     

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    kglad
    Community Expert
    Community Expert
    Aug 6, 2026 11:20 AM UTC

    try using a mobile phone's updated non-opera browser with wifi disabled.

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