No puedo cancelar mi suscripción de prueba – error en el sistema

Forum|Forum|1 year ago
April 19, 2025
3 replies
404 views

Hola, Estoy teniendo un problema para cancelar mi suscripción de prueba. Me registré para probar el servicio, pero no me gustó y decidí cancelarlo antes de que terminara el periodo gratuito. El problema es que el sistema no me deja cancelar. Cada vez que intento hacerlo, aparece un mensaje de error y no se completa el proceso. Ya cancelé los pagos automáticos desde PayPal para evitar un cobro, pero quiero asegurarme de que mi suscripción quede completamente cancelada desde Adobe. He buscado opciones para contactar a soporte, pero no encuentro forma clara de enviar un correo ni hablar con alguien directamente. Todo el proceso ha sido muy frustrante. Por favor, necesito ayuda urgente para cancelar mi suscripción. Gracias.

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Correct answer Jeffrey_A_Wright

My apologies, Pieri. We were conducting system maintenance that could have prevented a cancellation from completing. Please complete the steps listed in https://adobe.ly/3GzROEs today, as suggested by Kglad, to cancel your trial subscription and be given a refund. ^JW

ADILENE HERNANDEZ

Participant

el 14/04/2026 acepte la prueba gratuita, la cancele el 15/04/2026 y vencia el 22/04/2026. No tienen por qué cobrarme nada. Espero que se resuelva este problema. mi cuenta es <Removed by Moderator>

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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Jeffrey_A_WrightCorrect answer

Legend

My apologies, Pieri. We were conducting system maintenance that could have prevented a cancellation from completing. Please complete the steps listed in https://adobe.ly/3GzROEs today, as suggested by Kglad, to cancel your trial subscription and be given a refund. ^JW

kglad

Community Expert

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step. (if you don't get a reply here from a badged employee within 24 hours, repost.)

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