No puedo cancelar mi suscripción nuevamente

Forum|Forum|5 months ago
August 24, 2025
2 replies
516 views

Hola! Tengo un problema. Había solicitado la prueba gratuita y la cancelé antes de los 14 días. Me metí el otro día a Adobe y resulta que me están cobrando una "multa" bastante alta (y fuera de mi bolsillo por ser estudiante) por "no haber cancelado la prueba gratuita" siendo que si lo hice. Intentaron cobrarme a través de mi tarjeta (que se encuentra en costo $0) y no lograron sacarme dinero y aún así la página habla de que ya cancelé mi suscripción y debo pagar la multa para YA NO TENER ninguna cuenta de Adobe.

Intenté comunicarme durante días con un agente y la IA me dice que no hay ninguno disponible. Necesito ayuda urgente por favor sobre qué hacer. Es una multa que sale de mi bolsillo totalmente y yo SI había cancelado la prueba gratuita dentro de los días que debía.

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kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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kglad

Community Expert

you were sent two confirmation emails from adobe. one when your trial started and one when you canceled.

what are the two dates of those emails?

K

Kamila_Garc�aAuthor

Participating Frequently

Me llegó sólo el de la prueba que es del 16 de Julio y el resto que me llegó son de errores de pago 🥹 pero nunca llegaron a cobrarme nada porque mi cuenta bancaria es de $0 pesos

kglad

Community Expert

with payment errors, you cannot cancel. ie, you must fix those payment problems and then cancel, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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