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Participant
March 21, 2025
Question

No puedo entrar a mi perfil personal en Creative Cloud.

  • March 21, 2025
  • 3 replies
  • 156 views

Entro a la app de Creative Cloud, y no sé por qué con el pago de la suscripción con el perfil de estudiante, se creó un perfil nuevo que es el en el que están todas las apps que pagué. El caso es que cuando entro a la app, para instalar los programas, entra al perfil que es con la universidad y no me da la opción de cambiar al personal (que es con la misma dirección de correo electrónico), en donde sí puedo acceder a las APPS.

Cuando estoy en línea (desde chrome), SÍ me deja cambiar entre perfiles, pero en la app de creative cloud, no. No puedo usar nada.

3 replies

Jeffrey_A_Wright
Legend
March 21, 2025

Lmaz, you can use the steps listed in https://adobe.ly/41ThTFU to switch between the account managed by your school and the one that contains the new plan you purchased today. You can use the Signout option in the Creative Cloud Desktop app to switch accounts.

 

Have you checked with your school to verify they don't have their own Creative Cloud offering available, Lmaz? If they do, then they may block access that is necessary to use a personal membership while on their network or devices. ^JW

kglad
Community Expert
Community Expert
March 21, 2025

what's your account show, https://account.adobe.com

 

if that shows your subscription:

 

sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

 

when signing back in you will be given a choice of profiles

kglad
Community Expert
Community Expert
March 21, 2025

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.




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