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A
ALICIA25120683e5cs
Participant
July 4, 2022
Answered

No puedo ingresar a mi cuenta

  • July 4, 2022
  • 2 replies
  • 435 views

Se ha producido un error con esta acción. Vuelva a intentarlo más tarde.

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Mi relacion de cobros es normal es mas me indica que tengio una cuenta con un plan anual de pagos 

Por favor ayuda

This topic has been closed for replies.
Correct answer ALICIA25120683e5cs

Ya pude solucionar, le cambie la clave y pude ingresar de manera normal 

2 replies

JR Boulay
Community Expert
JR BoulayCommunity Expert
Community Expert
July 5, 2022

MOVED TO THE ACCOUNT, PAYMENT, & PLAN DISCUSSIONS

Acrobate du PDF, InDesigner et Photoshopographe
    A
    ALICIA25120683e5csAuthor
    Participant
    July 6, 2022

    Ya pude solucionar, solo cambia la clave 

    Amal.
    Amal.
    Legend
    July 6, 2022

    Hi there

     

    We are glad to hear that you were able to fix the issue.

     

    Would you mind sharing the steps you did to fix it, so that it can be helpful for other users in community?

     

    Regards

    Amal

    Amal.
    Amal.
    Legend
    July 4, 2022

    Hi Alicia

     

    Hope you're doing well and sorry to hear that.

     

    Would you mind sharing the steps you are trying to login? A small video recording of the same would be very helpful.

     

    Are you trying to login via Acrobat DC application or via the document cloud? Also, please try to login online here https://acrobat.adobe.com/link/home/ and see if you are able to get through.

     

    Also please try to reboot the computer once and check.

     

    You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

     

    You may also go through the help page https://helpx.adobe.com/acrobat/kb/error-while-trying-to-access-the-service.html and see if that works for you.

     

     

    Regards

    Amal

      A
      ALICIA25120683e5csAuthorCorrect answer
      Participant
      July 6, 2022

      Ya pude solucionar, le cambie la clave y pude ingresar de manera normal 

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