No refund found after almost 2 months

My name is Ashwani Rawat, and I’m reaching out regarding a refund that I have yet to receive, despite the cancellation of my subscription on April 7, 2025.

I’ve tried processing the refund through two different cards, but the issue persists. While Adobe support has suggested that the problem may lie with my bank, my account is fully functional—I’ve received multiple inbound transactions without any issues. When I requested proof that my bank declined the refund, the support agent was unable to provide any documentation.

At this point, I’m quite frustrated by the lack of resolution after multiple attempts.