Skip to main content
D
defaultn3ktgj8s3svz
Participant
March 24, 2021
Question

No Refund Received!

  • March 24, 2021
  • 5 replies
  • 439 views

Hi there, 

 

I downloaded PS on March 11 and cancelled on the same day. CND 14.68 has been charged to my credit card on the same day butI have not received any refund yet. I login and double check my plan has been cancelled since there's no more cancel button under my plans. Would you please kindly take a look into it?  Thank you! 

 

Barbara

This topic has been closed for replies.

5 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
March 26, 2021

You probably haven't waited long enough.  I would wait until April when the next credit card statement comes out. 

Refunds take time to clear the system.

 

Nancy O'Shea— Product User & Community Expert
M
Community Expert
Manan JoshiCommunity Expert
Community Expert
March 26, 2021

If you don't see the chat icon use the following link it will auto open the chat window

https://helpx.adobe.com/contact.html?rghtup=autoOpen

For more details on how to contact support see the following article

https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/m-p/11843852#M14032
-Manan

-Manan
Chuck Uebele
Community Expert
Chuck UebeleCommunity Expert
Community Expert
March 26, 2021

Moved  to the Account, Payment, & Plan forum, from the Photoshop forum.

D
defaultn3ktgj8s3svzAuthor
Participant
March 25, 2021

Hi, 

But the problem is I don't see any contact us bubble or any valid contact number or email or anything provided. It just keeps directing me to different pages around. 

 

Please provide a valid contact so I can get this problem solved. Thank you! 

davescm
Community Expert
davescmCommunity Expert
Community Expert
March 25, 2021

Use the link provided above, by Maurice, and make sure you do not have an ad blocker enabled on your browser.

Don't respond to any requests here for account information, including any via private message.  Scammers are known to do that.

Dave

thatsmauri
Community Expert
thatsmauriCommunity Expert
Community Expert
March 24, 2021

Hi Barbara 🙂

Please be aware that this is mainly a public user-to-user forum. We are not able to help you with any billing, account or subscription issues. You will need to contact Adobe Customer Care for this:
» https://helpx.adobe.com/contact.html

Click the 'circle with a speech bubble' icon on the right hand side to initiate a Chat.



Best Regards,
Maurice

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices