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Natalia34300743uau1
Participant
December 16, 2023
Question

No Refund Received

  • December 16, 2023
  • 2 replies
  • 131 views

Dear Adobe Administrators,

I would like to report an issue regarding the lack of a refund that has been pending for three weeks. I believe in the professionalism and reliability of Adobe, which is why I am reaching out for assistance in resolving this matter.

On 20.11.2023, I submitted a refund request . Unfortunately, despite three weeks having passed, I have not received any information or funds credited to my account. I understand that delays may occur, but I would like clarity on the current status of my request.

 

Thanks please help me

    This topic has been closed for replies.

    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    December 16, 2023

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from download&install">
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    December 16, 2023

    contact adobe support.  there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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