Participant

Answered

No Refund Yet? Will I get one?

Forum|Forum|8 years ago
September 10, 2017
4 replies
5549 views

I accidentally switched to the adobe creative cloud membership plan, thinking foolishly that I could change it to student pricing (due to me being a student), but I found out I could not and I was charged with the $53.41 subscription fee. I changed my plan back to my original $10.67/mo Photography plan and while doing so I remember seeing a page that said I will be refunded the $53.41 which is what I expect from situations like this. But it has been 4 days now and no sign of a refund or email saying i will receive one, despite me never having actually used the $53.41 plan at all and only having it for around 4 hours (which is how long it took to process).

Correct answer Sheena Kaul

Hi Sam,

Just wanted to confirm, have you got the refund yet?

Refunds generally take up to 4-5 business days to appear in your bank account.

If not, I would be happy to check the case for you.

Let us know the progress.

Regards,

Sheena

N

Noreen31072209inix

Participant

For me, my refund is taking so long it’s been almost 2 weeks already but I still haven’t received it. It says “refunded” but nothing has come through yet.

kglad

Community Expert

@Noreen31072209inix

it takes up to 14 days.

N

Noreen31072209inix

Participant

Lol its more than 14 days already why it took so long for the money to appear in my bank acc kindly look up on to this please! Thankyou!

S

sherryb25829052

Participant

I have cancelled my son's membership and it charged me $79.96 as a cancellation fee. I spent nearly 4 hours on chat this weekend to get a refund. They tell me it's escalated, and I would hear back within 24 to 48 hours, which I didn't. Still waiting on a refund, and they collected credit card info. I have a feeling we have been scammed.

Sheena Kaul

Correct answer

Community Manager

Hi Sam,

Just wanted to confirm, have you got the refund yet?

Refunds generally take up to 4-5 business days to appear in your bank account.

If not, I would be happy to check the case for you.

Let us know the progress.

Regards,

Sheena

samc44465636Author

Participant

I received the refund on the 11th. So just a little late but thats fine

Sheena Kaul

Community Manager

Great!

John T Smith

Community Expert

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
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You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
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This will NOT work if you are using a VPN
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This link will go directly to the chat option
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Type "Agent" in the chat box to bypass the chatbot and be connected to a person
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or
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Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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