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Participant
September 19, 2025
Question

No renewal after ended plan

  • September 19, 2025
  • 1 reply
  • 65 views

I do not wish to renew a plan. How can I ensure that I do not have to pay a fee? The plan expires on September 21, 2025.

1 reply

kglad
Community Expert
Community Expert
September 19, 2025

usually, set a reminder to cancel afew days before renewal.

 

for you, cancel now.  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.how