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Participant
February 13, 2025
Question

No se restaura mi compra de mi plan

  • February 13, 2025
  • 2 replies
  • 80 views

Realice la compra de mi plan de suscripción y no se actualiza, me sigue saliendo plan gratuito

    2 replies

    kglad
    Community Expert
    Community Expert
    February 13, 2025

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from using the community">
    kglad
    Community Expert
    Community Expert
    February 13, 2025

    check your account, https://account.adobe.com

     

    if that shows your purchase:

     

    start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

     

    if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

     

    if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

     

    below are solutions some users reported:

     

    if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

     

    if that fails, change the install location