Inspiring

Answered

No subscription after renewal

Forum|Forum|10 months ago
March 13, 2025
4 replies
4279 views

Hello,
I extended my subscription yesterday by a year with the help of support, unfortunately today I wanted to log in and it shows me that I do not have a paid subscription. More than 24 hours have passed since the purchase. Additionally, I took Adobe Acrobat AI and it shows me in the account.

Correct answer CYRKLAF.EU36872083wt9s

Cyrklaf, I am sorry that you continue to encounter problems purchasing your new memberships. Please use the steps listed in https://adobe.ly/4isNC7z if you have any additional feedback or comments about your active support case ADB-39029502-R4S5. ^JW

@Jeffrey_A_Wright Hey,
I found someone with less than a year of experience who helped me out quickly. She canceled my subscription, made a refund and added my subscription again, now everything works.

T

theresa_1147

Participating Frequently

I payed for a years subscription. But isn't showing that I paid.

kglad

Community Expert

@theresa_1147

what's your account show, https://account.adobe.com

T

theresa_1147

Participating Frequently

This is what show on my account. See attachment

Sent via the Samsung Galaxy S25 Ultra, an AT&T 5G smartphone
Get Outlook for Android<>

Shivangi_Gupta

Community Manager

Could you try signing out of your Creative Cloud app and sign back in, @CYRKLAF.EU36872083wt9s?

Let us know if it brings any change.

^Shivangi

C

CYRKLAF.EU36872083wt9sAuthor

Inspiring

Still this same, no active subscription.

Shivangi_Gupta

Community Manager

uh oh! This is not ideal.

I am assuming that you are signed in using the correct email address. I would recommend you to speak with our support team here: https://adobe.ly/4inDRHS

They'll help you with the issue.

^Shivangi

kglad

Community Expert

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language. eg, try international english

if that fails, change the install location

C

CYRKLAF.EU36872083wt9sAuthor

Inspiring

This is exactly the problem, it does not show me an active subscription on Adobe.com, despite the fact that I had one valid until 14.04.2025, but support removed it yesterday and added a new one from 12.03.2025 for which payment was taken yesterday at 12:06, but despite this it does not show it in my account, it shows me "Free Creative Cloud account". I cannot write to support on chat because it does not work, when I start the chat it shows me an error.

kglad

Community Expert

did the new subscription use the same adobe id that you're using to check your account?

C

CYRKLAF.EU36872083wt9sAuthor

Inspiring

Of course I'm trying to write to support but chat not working.

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded