No successful subscription after Lightroom Android mobile app internal purchase

Question

I couldn't use the advanced features of Lightroom after I paid, and the Google Store support team told me they couldn't process my refund after I paid, they needed Adobe to process the refund, and gave me your email. Email reply asked me to post here for help.

I purchased a 1 month subscription using the internal purchase feature in the Lightroom app.

The subscription plan has not been recharged to my Adobe account, and I can't resume purchases now, nor can I

resubscribe, and my Lightroom is completely unavailable.

I checked through Adobe customer service, but I didn't find that the relevant subscription was recharged to my account.

I contacted the Google play support account again and they said that the recharge had arrived in Adobe's account and they were not entitled to a refund.

“Your Google Support Inquiry: Case ID [4-3121000038960]”

Please complete the refund!

kglad · Accepted Answer

if that's what your account shows, google play should issue a refund.

kglad · Answer

what was your subscription start date?what was your cancellation date?

“Your Google Support Inquiry: Case ID [4-3121000038960]”

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