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December 19, 2025
Answered

No way to ask for refund after subscription cancellation

  • December 19, 2025
  • 2 replies
  • 372 views

Hello, 

 

After a recent price hike on the Creative Cloud subscription (it doubled from last year), I decided to cancel it 2 days after I received the notification. But at this time, the payment had already been retrieved automatically from my account, even though I didn't want to renew the subscription. I've cancelled my plan (for [Personal information removed by moderator.]), but now I'm not able to request for a refund. How can this be done? I really can't afford to pay this subscription and cancelled 2 days after the notification. 

 

Thanks in advance

Correct answer kglad

you need to cancel before renewal.  and renewal notifications (with cost) are sent ~30 days prior to renewal.

2 replies

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
December 20, 2025

you need to cancel before renewal.  and renewal notifications (with cost) are sent ~30 days prior to renewal.

Nancy OShea
Community Expert
Community Expert
December 20, 2025

There should be a record of your cancellation in your online account. 

Go to the Support History panel  & update the Case # with more details.

https://account.adobe.com/support

 

Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

Hope that helps.

 

Nancy O'Shea— Product User & Community Expert