Not able to cancel my free trial

Forum|Forum|6 months ago
July 18, 2025
2 replies
201 views

Hello folks,

As the subject says, I am having a problem canceling the free trial subscription here. Whenever I go and click on the manage plan, it says that I need to wait to access the manage plan option. I have been trying this since the 4th day of my subscription. Could someone please help me cancel it?

kglad

Community Expert

try a different browser. using a mobile phone's browser with wifi disabled is usually successful.

Jeffrey_A_Wright

Community Manager

Pratul, I am sorry for any confusion. The trial for Acrobat is with payment. You can use the steps listed in https://adobe.ly/3UbnGmN to update the method of payment on your account. Once the account is current and in good standing, you can access the services you purchased or manage the subscription. For instructions on the self-cancel process, see https://adobe.ly/4lY9YiE can find additional information about the subscriptions available, including a timeline for available refunds, at https://adobe.ly/3TMbZTg. ^JW