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Participant
September 6, 2023
Answered

Not able to use Creative Cloud after purchasing

  • September 6, 2023
  • 1 reply
  • 118 views

I'm unable to use my creative cloud after purchasing it last night. I got a confirmation from my bank (ICICI) stating the transaction went through but when I go to plan's it show's that I have no active plan's neither does it show any order associated with my account.

 

Help needed,thanks in advance.

 

 

 

This topic has been closed for replies.
Correct answer Peru Bob

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or Twitter:
https://twitter.com/AdobeCare

1 reply

Peru Bob
Community Expert
Peru BobCommunity ExpertCorrect answer
Community Expert
September 6, 2023

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or Twitter:
https://twitter.com/AdobeCare