Not available but still charged

Hello,

I have an active Adobe Stock – 10 assets a month + AI Studio subscription, which is clearly listed under my Adobe account.

However, when I try to access Adobe Stock, I receive the error: “Adobe Stock is not available on your account. Please contact your IT administrator.”

I am based in Iceland. Could you please verify whether this is a regional restriction, an account profile issue, or an incorrectly activated entitlement?

If Adobe Stock cannot be accessed from Iceland, please explain why this subscription was made available to me and advise on a resolution or refund.

Thank you.

＊Moved from the Stock thread by a moderator.