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Participant
June 1, 2023
Answered

not available for users under the age of 18 bag

  • June 1, 2023
  • 1 reply
  • 279 views

Hi There!

I can't start working with AI in adobe beta, an error pops up - "currently unavailable to users under 18" when i try to choose generic subject.  But I have the correct date of birth in my account, and it is not 18 years old)

Halp!

This topic has been closed for replies.
Correct answer kglad

1 - Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app
2 - Log into Behance with your Adobe ID and enter your Date of Birth.
3 - If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.

 

Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.

 

=============================================

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community bugs>

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
June 1, 2023

1 - Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app
2 - Log into Behance with your Adobe ID and enter your Date of Birth.
3 - If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.

 

Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.

 

=============================================

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community bugs>