not refunded after cancelling my creating cloud subscription

Question

On the 14th of Jan, I was billed $527.87 for the yearly creative cloud subscription, 8 days later on the 22nd I cancelled the subscription under the impression I would be fully refunded as it was within 14 days. It is currently the 30th and I haven't been refunded yet, any help is greatly appreciated.
 
[Mod: Moved to the appropriate forum]

Rashmi27002770wxve · Accepted Answer

Hi there,

We appreciate you writing in. Happy to help.

We understand that you wish to get the refund for the cancelled subscription.

We see that the refund has already been initiated. We would request you to wait for 5-7 business days and you should see the credit in your account.

Hope the information was helpful to you. Please let me know if you have any further questions.

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Sincerely,

Rashmi Swain

AxelMatt · Answer

This is a public forum, not the link to Adobe support. Sorry, but we're normal users and we can't help with account and/or payment problems.

Please click the link below to contact Adobe staff to help.

Be sure to remain signed in with your Adobe ID before accessing the link below.

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact.html

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.

You can also use the Phone Support. The appropriate phone numbers you'll find here: https://helpx.adobe.com/contact/phone.html

The chat is normally quicker than a phone call.

If you like you can also use Twitter to tweet @AdobeCare

Also - beware of answering anyone who sends you a private message or an email.

https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

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