Not succeeding to cancel my plan

Forum|Forum|7 months ago
June 24, 2025
2 replies
224 views

Hello, I am not succeeding to cancel my plan, I keep receiving error messages for 5 days. I've sent an email to adobe support (tcssup@adobe.com) - and haven't receive any responce.

It seems a very strange situation, I didn't expect this from such a big company.

Does someone know what to do in this case?

Do they have another email?

Thanx in advance!

Bug

kglad

Community Expert

do you have a current payment problem?

if not use a non-opera browser in private/incognito mode.

M

Marina M29318904xjddAuthor

Participant

Hello, I just need to cancel the plan,
Not succeeding throw the site - receive error messages from the site.
Need your help,
Thank you in advance

Marina Novak
objecti.co

kglad

Community Expert

again,

do you have a current payment problem?

if not use a non-opera browser in private/incognito mode.

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

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