Not Sure Who to Contact with Help to Close

Question

Hi, there. I'm trying to cancel (and have TRIED to cancel) my Creative Cloud account, but can't. It's linked to my uni account that's been closed because I have graduated. I can't access the account to log in through Adobe and keep getting charged for something I can't even use (and, honestly, can't really afford/don't need, at the moment).

I keep getting kicked back to the community help page. Does anyone know how to actually contact someone at Adobe to help me close that account?

Thank you!

-A.C.

John T Smith · Answer

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

or

File a dispute with your credit card company

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