Not sure why I have 2 accounts?

Question

I need help!I thought I was paying off on my original account I have in adobe (as i missed a payment), and found out that I have got 2 accounts and never paid my original. I did the click the link in my email and thought it was fine as I had missed a payment before and decided to pay, but now I got a notification saying I didnt pay my account? Can I get this sorted out as I don't have a lot of money on me and need help?Thanks, Emma

kglad · Answer

cancel the extra plan. make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step. (if you don't get a reply here from a badged employee within 24 hours, repost.)

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded