Nothing short of fraud and theft by Adobe

I have had an annual Adobe account for 20+ years. 

I took up a 7 day free trial of Creative

It clearly did not do what I had hoped so I cancelled the trial within the 7 day period and thought no more. I trusted Adobe.

In January I found that Adobe had been collecting £24.95 from my account for four months.I lost my card and changed the number. I was contacted by Adobe saying they could not collect my annual payment so I gave my new one and that payment went through.

I then had messages saying they could not collect the monthly payment for the Creative that I had cancelled. I had not noticed they were collecting it against my wishes..

There is nowhere at all - terrible customer service for a major company- where you can contact Adobe by e mail of phone. The UK Office  rudely told me “we are sales only not customer relations!”

You can’t cancel an account until they have taken all the money- even when they should not be !

So I went to my bank and asked them to stop the mandate and any payments after February 2026. The March payment stopped and I thought everything was resolved- apart from the fact £100 had been wrongly taken by Adobe.

Surprise surprise Adobe this month Adobe has switched to using  the new card number i gave for the annual renewal and taken another £24.95.

I have been to my bank and they tell me they can’t prevent them using this number to take further £24.95 a month from the account I used for the annual amount.

The only option is to closes my bank account compoletely and move to anther bank with all the inconvenience. that would entail setting up payments again.

This amounts in my mind to fraud- stealing my money.

A major failure by a major American company to have customer systems in place to deal with situations like this.

I am sending this information to three national papers who have custiomer champions in the hope they will - some hope with the current US approach to the rest of the world- get a resolutiuon and to warn other potential customers in the UK to think carefully about taking up so called “7 day free trials” which are clearly not free and not 7 day.