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Нужна помощь с оплатой

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Снимается двойная оплата

Jeff_A_WrightCorrect answer

Community Manager

Thank you for posting, @svetlana24342857h722.

My apologies for any confusion, but the two charges are for your Adobe Acrobat Pro and Photography plan subscriptions. This is why you are being charged twice a month.

I see that you have been using both services regularly, but if you no longer need either subscription, please see https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html for information on how to cancel any unneeded subscriptions to reduce the number of charges, @svetlana24342857h722.

Please see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html for information about the cancellation and refund process.

Please update this public discussion thread if you have any additional questions, @svetlana24342857h722.

Jeff_A_Wright

Correct answer

Community Manager

Thank you for posting, @svetlana24342857h722.

My apologies for any confusion, but the two charges are for your Adobe Acrobat Pro and Photography plan subscriptions. This is why you are being charged twice a month.

I see that you have been using both services regularly, but if you no longer need either subscription, please see https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html for information on how to cancel any unneeded subscriptions to reduce the number of charges, @svetlana24342857h722.

Please see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html for information about the cancellation and refund process.

Please update this public discussion thread if you have any additional questions, @svetlana24342857h722.

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John T Smith

Community Expert

This is a public forum, not Adobe support... other users can't see your account to help
This is the correct way to contact support
https://helpx.adobe.com/contact.html?rghtup=autoOpen

- and enter AGENT in the box asking How can we help you?

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kglad

Community Expert

@svetlana24342857h722

if you have a question about your account charges, check your account - https://account.adobe.com

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svetlana24342857h722Author

Participant

У меня задвоилась оплата за один и тот же продукт

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kanikas28368183

Community Manager

Hi svetlana24342857h722,

I understand the confusion around the charges. After reviewing the details shared by our Community Manager, it appears that there are two separate active subscriptions on your account. These are different subscriptions, so the charges are not for the same plan twice.

You can also verify the charges yourself by entering your details in the link shared here: https://adobe.ly/4xi4gxO. This will show the billing information associated with each subscription.

If anything still seems unclear after reviewing the details, please let us know. We're happy to help you better understand the charges.

Thanks
^KS

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