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Rukiye30960745jxjr
Rukiye30960745jxjr
Participant
May 21, 2026
Answered

Ödeme Yapmama Rağmen Uygulamalara Erişemiyorum

  • May 21, 2026
  • 2 replies
  • 14 views

21/05/2026 tarihinde hesabımdan ödeme çekilmiş olmasına rağmen, uygulamalara erişemiyorum. Benden yeniden kart bilgisi girmemi ve ödeme yapmamı bekliyor. İkinci kere ödeme yapmak istemiyorum. Zaten her ay ödeme yapıyorum.

    Correct answer Jeff_A_Wright

    Thank you for posting to this public discussion forum, Rukiye.


    I am sorry for any confusion you have encountered in managing your commitment to Adobe.


    I can confirm that your account is currently past due. Please see https://adobe.ly/4upRjRL for information on how to correct the account.


    Please update this public discussion thread if you have any additional questions, Rukiye. ^JW

    2 replies

    Rukiye30960745jxjr
    Rukiye30960745jxjrAuthor
    Participant
    May 21, 2026
    No you are making a mistake.I have attached the invoice you created to this letter.And this invoice states that I can use the applications until June 19, 2026.
    Why do I have to re-enter my card details and make a payment?
    I made the payment today. The money has been transferred from my account to yours.
    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity Manager
    Community Manager
    May 21, 2026

    I appreciate the update, ​@Rukiye30960745jxjr 

    Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can work with you to review your account.

     

    I don’t see any records of any previous attempts to ever contact us, ​@Rukiye30960745jxjr, so please use a different device if you are unable to reach anyone or are redirected to this public discussion forum.

    If an organization manages the device or network you are using, ​@Rukiye30960745jxjr, then you may need to their help to contact us.

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    May 21, 2026

    Thank you for posting to this public discussion forum, Rukiye.


    I am sorry for any confusion you have encountered in managing your commitment to Adobe.


    I can confirm that your account is currently past due. Please see https://adobe.ly/4upRjRL for information on how to correct the account.


    Please update this public discussion thread if you have any additional questions, Rukiye. ^JW

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