Skip to main content
Rukiye30960745jxjr
Rukiye30960745jxjr
Participant
May 21, 2026
Answered

Ödeme Yapmama Rağmen Uygulamalara Erişemiyorum

21/05/2026 tarihinde hesabımdan ödeme çekilmiş olmasına rağmen, uygulamalara erişemiyorum. Benden yeniden kart bilgisi girmemi ve ödeme yapmamı bekliyor. İkinci kere ödeme yapmak istemiyorum. Zaten her ay ödeme yapıyorum.

    Jeff_A_Wright
    Jeff_A_WrightCorrect answer
    Community Manager
    May 21, 2026

    Thank you for posting to this public discussion forum, Rukiye.


    I am sorry for any confusion you have encountered in managing your commitment to Adobe.


    I can confirm that your account is currently past due. Please see https://adobe.ly/4upRjRL for information on how to correct the account.


    Please update this public discussion thread if you have any additional questions, Rukiye. ^JW

    View reply

    3 replies

    Rukiye30960745jxjr
    Rukiye30960745jxjrAuthor
    Participant
    May 21, 2026
    No you are making a mistake.I have attached the invoice you created to this letter.And this invoice states that I can use the applications until June 19, 2026.
    Why do I have to re-enter my card details and make a payment?
    I made the payment today. The money has been transferred from my account to yours.
    Translate
    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity Manager
    Community Manager
    May 21, 2026

    I appreciate the update, ​@Rukiye30960745jxjr 

    Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can work with you to review your account.

     

    I don’t see any records of any previous attempts to ever contact us, ​@Rukiye30960745jxjr, so please use a different device if you are unable to reach anyone or are redirected to this public discussion forum.

    If an organization manages the device or network you are using, ​@Rukiye30960745jxjr, then you may need to their help to contact us.

    Translate
    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    May 21, 2026

    Thank you for posting to this public discussion forum, Rukiye.


    I am sorry for any confusion you have encountered in managing your commitment to Adobe.


    I can confirm that your account is currently past due. Please see https://adobe.ly/4upRjRL for information on how to correct the account.


    Please update this public discussion thread if you have any additional questions, Rukiye. ^JW

    Translate
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices