Ön ödemesi yapılmış yıllık abonelik sahte etkinlik olarak iptal edilirse ne yapılmalı ?

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

many people have recently reported the same issue.  to resolve, contact adobe support (which i see you've done).  they will reply to you in a few days after getting your information. 

while waiting, if it's critical, you can start a trial subscription (with a different adobe id/email). BUT if your problematic subscription is restored, you must remember to cancel that trial (preferably) within 7 days, or you'll have have two subscriptions when that trial becomes a paid subscription.