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Participant
August 22, 2026
解決済み

Olá, cancelei a assinatura e do mesmo me cobraram 55 reais. Oque eu faço?

  • August 22, 2026
  • 返信数 2.
  • 13 ビュー

Me inscrevi para o teste grátis e no mesmo dia cancelei

Hoje me cobraram 55 reais, sendo que já está cancelado

    解決に役立った回答 ShivangiGupta

    Hi @strong_play361a,
    Thanks for reaching out. Upon reviewing your account info, I found that you have an active subscription for Adobe Acrobat Pro and AI Assistant for Acrobat and this is the reason you are seeing those charges.

    You can also check your account details here: https://adobe.ly/4qCO1cH

    Also, I'd recommend you take a look at the Adobe's subscription terms to understand the cancellation and refund process which will help you if you do not wish to use the Adobe products: https://adobe.ly/4cC7m7W

    Let us know if you have any questions.
    ^Shivangi

    返信数 2

    kglad
    Community Expert
    Community Expert
    August 24, 2026

    check your account, https://account.adobe.com 

    do you have any subscription(s)?

    ShivangiGupta
    Community Manager
    ShivangiGuptaCommunity Manager解決!
    Community Manager
    August 24, 2026

    Hi @strong_play361a,
    Thanks for reaching out. Upon reviewing your account info, I found that you have an active subscription for Adobe Acrobat Pro and AI Assistant for Acrobat and this is the reason you are seeing those charges.

    You can also check your account details here: https://adobe.ly/4qCO1cH

    Also, I'd recommend you take a look at the Adobe's subscription terms to understand the cancellation and refund process which will help you if you do not wish to use the Adobe products: https://adobe.ly/4cC7m7W

    Let us know if you have any questions.
    ^Shivangi

    ^Shivangi