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Participant
Aug 22, 2026 12:53 PM UTC
Answered

Olá, cancelei a assinatura e do mesmo me cobraram 55 reais. Oque eu faço?

Me inscrevi para o teste grátis e no mesmo dia cancelei

Hoje me cobraram 55 reais, sendo que já está cancelado

    ShivangiGupta
    ShivangiGuptaCorrect answer
    Community Manager
    Aug 24, 2026 12:46 PM UTC

    Hi @strong_play361a,
    Thanks for reaching out. Upon reviewing your account info, I found that you have an active subscription for Adobe Acrobat Pro and AI Assistant for Acrobat and this is the reason you are seeing those charges.

    You can also check your account details here: https://adobe.ly/4qCO1cH

    Also, I'd recommend you take a look at the Adobe's subscription terms to understand the cancellation and refund process which will help you if you do not wish to use the Adobe products: https://adobe.ly/4cC7m7W

    Let us know if you have any questions.
    ^Shivangi

    ^Shivangi

    2 replies

    kglad
    Community Expert
    Community Expert
    Aug 24, 2026 12:47 PM UTC

    check your account, https://account.adobe.com 

    do you have any subscription(s)?

    Translate
    ShivangiGupta
    Community Manager
    ShivangiGuptaCommunity ManagerCorrect answer
    Community Manager
    Aug 24, 2026 12:46 PM UTC

    Hi @strong_play361a,
    Thanks for reaching out. Upon reviewing your account info, I found that you have an active subscription for Adobe Acrobat Pro and AI Assistant for Acrobat and this is the reason you are seeing those charges.

    You can also check your account details here: https://adobe.ly/4qCO1cH

    Also, I'd recommend you take a look at the Adobe's subscription terms to understand the cancellation and refund process which will help you if you do not wish to use the Adobe products: https://adobe.ly/4cC7m7W

    Let us know if you have any questions.
    ^Shivangi

    Translate
    ^Shivangi