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January 5, 2026
Answered

“Old account deleted — please transfer subscription to new email”

  • January 5, 2026
  • 1 reply
  • 85 views

“I permanently deleted my old Google account and later purchased a Firefly subscription using my new Google account. Despite this, the subscription has been linked to my deleted Google account instead of my active one. This is a mistake caused by your system, not by me. Please transfer the subscription to my new email account or issue a refund. Supporting evidence is attached below.”

Correct answer kglad

here's how to change your email, https://helpx.adobe.com/manage-account/using/change-email-address.html?linkId=100000302808134

 

p.s. don't attach images here. copy and paste them into posts.

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
January 19, 2026

here's how to change your email, https://helpx.adobe.com/manage-account/using/change-email-address.html?linkId=100000302808134

 

p.s. don't attach images here. copy and paste them into posts.