January 5, 2026
Answered
“Old account deleted — please transfer subscription to new email”
- January 5, 2026
- 1 reply
- 85 views
“I permanently deleted my old Google account and later purchased a Firefly subscription using my new Google account. Despite this, the subscription has been linked to my deleted Google account instead of my active one. This is a mistake caused by your system, not by me. Please transfer the subscription to my new email account or issue a refund. Supporting evidence is attached below.”