Old Photo Plan (20GB) to new 1 TB version (Lr, LrC, Ps)

Question

I had an old Photo Plan with 20GB storage.

There was no option to directly upgrade to the 1TB version.

I decided to cancel the old plan (running out in November, since it was a yearly subscription) and purchase the 1TB version.

Now Adobe does not let me purchase the new version (since I "already have" the Photo Plan (20GB)).

The purchase option is not valid.

What do I need to do to receive 1TB of cloud storage immediately and to ensure that my data is kept and is not deleted?

alex_zetti · Accepted Answer

I reached out to customer support via chat, who told me that there is no possibility to upgrade directly, as I have moved country. I was told that I need to delete the entire account and re-register within the new country. Since I did not want to loose any assets and photos in the cloud, I did not do so.

I struggled to change my payment method, since the option to change it was not easily available with a cancelled subscription.

Nevertheless, a day after my contact with the support the option to purchase the 1TB option was available. I also changed the country I am operating in at the bottom right of the website during the checkout process and the purchase finally went through with the new country payment option.

Shivangi_Gupta · Answer

Hi @alex_zetti,I can see that you have an active Photography plan (1TB). What helped you fix the issue with the purchase? Did you reach out to our support team for help.Please share anything that can help other users.^Shivangi

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