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October 22, 2026
Answered

olvdide cancelar mi prueba gratuita y llevan 2 meses cobrandome el plan sin darme cuenta

quiero que dejen de intentar cobrarme el plan en la tarjeta que puse ya que tuve que retirar todo el dinero para que no se me cobrara el plan mensual y de tantos intentos de compra mi tarjeta fue bloqueada

    AkanshaAshra
    AkanshaAshraCorrect answer
    Community Manager
    October 22, 2026

    ​

    Hi @courageous_portfolio2cf9

    Thank you for reaching out to us on the Adobe Community.

    We checked your account and can confirm that you currently have an active Adobe Firefly Pro Plus subscription.

    We understand that you’d like to cancel your subscription. However, there is currently an outstanding payment on the account that needs to be resolved first. Once the payment issue is cleared, you should be able to proceed with the cancellation.

    You can refer to the following resources for more information:

    We hope this helps. Feel free to reach out to us on the Community if you need any further assistance.

    ^Akansha

    1 reply

    AkanshaAshra
    Community Manager
    AkanshaAshraCommunity ManagerCorrect answer
    Community Manager
    October 22, 2026

    ​

    Hi @courageous_portfolio2cf9

    Thank you for reaching out to us on the Adobe Community.

    We checked your account and can confirm that you currently have an active Adobe Firefly Pro Plus subscription.

    We understand that you’d like to cancel your subscription. However, there is currently an outstanding payment on the account that needs to be resolved first. Once the payment issue is cleared, you should be able to proceed with the cancellation.

    You can refer to the following resources for more information:

    We hope this helps. Feel free to reach out to us on the Community if you need any further assistance.

    ^Akansha

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