Hi @courageous_portfolio2cf9
Thank you for reaching out to us on the Adobe Community.
We checked your account and can confirm that you currently have an active Adobe Firefly Pro Plus subscription.
We understand that you’d like to cancel your subscription. However, there is currently an outstanding payment on the account that needs to be resolved first. Once the payment issue is cleared, you should be able to proceed with the cancellation.
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We hope this helps. Feel free to reach out to us on the Community if you need any further assistance.
^Akansha