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Participant
October 26, 2026
Answered

Onde solicito reembolso do app Lightroom de uma cobrança indevida, sem meu consentimento e sem aviso prévio?

Usei o app Lightroom em teste grátis a um tempo, depois do período de teste grátis eu até apaguei o app do celular. Mas quando alterei meu cartão no AppleStore o Lightroom fez uma cobrança no meu cartão, sem aviso prévio e sem meu consentimento. 

Solicito o estorno do valor no meu cartão! 

    John T Smith
    John T SmithCorrect answer
    Community Expert
    October 26, 2026

    Only you may cancel a subscription
    -To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    -be sure to keep the verification email you will receive when you cancel

    When you buy from Apple you must manage your account with Apple

    When you buy an Apple subscription Adobe really can't help very much
    https://helpx.adobe.com/lightroom-cc/kb/manage-subscription-ios.html

    https://helpx.adobe.com/express/web/adobe-express-subscription/cancel-ios.html

     

    2 replies

    kglad
    Community Expert
    Community Expert
    October 26, 2026

    deleting the app didn’t stop your subscription.  you need to cancel it per ​@John T Smith 

    Translate
    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    October 26, 2026

    Only you may cancel a subscription
    -To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    -be sure to keep the verification email you will receive when you cancel

    When you buy from Apple you must manage your account with Apple

    When you buy an Apple subscription Adobe really can't help very much
    https://helpx.adobe.com/lightroom-cc/kb/manage-subscription-ios.html

    https://helpx.adobe.com/express/web/adobe-express-subscription/cancel-ios.html

     

    Translate