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bubleahsen
Participant
January 30, 2023
Question

One device 2 plans :(

  • January 30, 2023
  • 1 reply
  • 705 views

I have two plans on one computer. One plan has expired, but my other plan hasn't expired yet. Can I remove an expired plan without paying? It's very sad to have to pay for 2 plans while having trouble paying for this program financially (using one).

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1 reply

Rene Andritsch
Community Expert
Rene AndritschCommunity Expert
Community Expert
January 30, 2023

Do you mean you have two paid Creative Cloud Accounts? If you log into your active plan you should be able to use the app again. You might have to install it again, though.

B
bubleahsenAuthor
Participant
January 30, 2023
no i have two paid illustrator plans

[image: image.png]
Rene Andritsch
Community Expert
Rene AndritschCommunity Expert
Community Expert
January 30, 2023

There was no image attached to your post. If one plan is expired I’m not sure you have to pay for it. Please refer to the cancellation policy for Creative Cloud (https://helpx.adobe.com/manage-account/using/cancel-subscription.html) or try to contact the sales team.

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