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Participant
September 19, 2021
Question

One subscription but get billed twice a per month. How to fix?

  • September 19, 2021
  • 2 replies
  • 164 views

Hi, could someone please point me into the right direction on how to fix this? Getting billed twice a month £9.98 but only have one license.

Any advice?

Thanks

This topic has been closed for replies.

2 replies

Nancy OShea
Community Expert
Community Expert
September 19, 2021

Log-in to your account portal below to review your invoice history.

https://account.adobe.com/plans

 

Maybe you have a 2nd subscription plan under another ID (email) that you forgot about?

 

 

Nancy O'Shea— Product User & Community Expert
John T Smith
Community Expert
Community Expert
September 19, 2021

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730