18.05.2025 I bought free trial of creative cloud and lightroom at your page Adobe. After three days, I decided to cancel the trial. I cancelled the trial and I was sent an email with the approval of cancellation the free trial. Today (26.05.2025), I was given a message that adobe have tried to charge the fee for annual subscription.

B

bartek_9576

Participant

Question

Opłata za bezpłatne anulowanie wersji próbnej

Forum|Forum|8 months ago
May 26, 2025
1 reply
141 views

18.05.2025 I bought free trial of creative cloud and lightroom at your page Adobe. After three days, I decided to cancel the trial. I cancelled the trial and I was sent an email with the approval of cancellation the free trial. Today (26.05.2025), I was given a message that adobe have tried to charge the fee for annual subscription.

Billing

kglad

Community Expert

check your account, https://account.adobe.com

does it show a subscription (eg, to stock)?

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bartek_9576Author

Participant

It shows that I’ve paid for the subscription (I surmise that they are waiting until the payment will be accepted), but I didn’t pay anything. I cancelled the free trial 21.05.2025. I can send you an email with approval.

Kanikas

Community Manager

Hi bartek_9576,

We are here to help you. Did ou get an email regarding the charge? Do you mind shring the email with us? You can DM me that email so that we can help you.

Thanks
^KS

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