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Xenia Loga
Participant
May 8, 2026
Question

Оплатила подписку 6 мая 2026 года, но она не отображается в оплаченных планах

  • May 8, 2026
  • 2 replies
  • 8 views

Не отображается оплаченная подписка 

    2 replies

    Jeff_A_Wright
    Community Manager
    Community Manager
    May 8, 2026

    Thank you for posting, ​@Xenia Loga.

     

    I am sorry for the difficulties you have encountered accessing our services.

     

    I see that you reached us successfully. Please use the steps listed at https://helpx.adobe.com/contact.html?rghtup=autoOpen if you have any additional questions about your active support case ADB-45203669-X3Z3.

    Please contact Apple to resolve any billing issues that are preventing you from subscribing to our services.

     

    If you have any additional questions, ​@Xenia Loga, then please don’t hesitate to update this public discussion thread.

    kglad
    Community Expert
    Community Expert
    May 8, 2026

    make sure you’re checking the correct account, https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html