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Participant
September 27, 2022
Question

Option to change the VAT has gone from the account page

  • September 27, 2022
  • 1 reply
  • 98 views

Hi according to all help files I need to go to the account to change the payment options to change the VAT.

But there are no payment options and I can't change the VAT and because of this I can't buy a Lightroom subscription...

This topic has been closed for replies.

1 reply

kglad
Community Expert
Community Expert
September 27, 2022

using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true.

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.p.s. you can also use twitter to tweet @AdobeCare.