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S
s.e.m25402371zzel
Participant
July 26, 2022
Answered

Opzeggen abonnement

  • July 26, 2022
  • 3 replies
  • 1596 views

Goedenavond!

 

Op 14 Juni heb ik op advies een proefabonnement aangevraagd om alleen iemand te helpen een bestand om te zetten met een transparante achtergrond.

(niet heel handig als je het programma niet kent...)

Deze heb ik 100% zeker binnen de periode opgezegd.

Ik heb het programma ook niet meer gebruikt en er niet meer naar omgekeken.

Totdat ik vandaag 2 afschrijvingen bij de bank zag.

In de periode na het opzeggen heb ik heel mijn mailbox opgeschoond, dus bewijs heb ik niet.

Maar ik heb toen een reden ingevuld voor opzegging en alle stappen doorlopen.

Ik dacht, ik neem de afgeschreven  €50 wel voor lief, wellicht is het niet goed gegaan....zonde maar niks aan te doen.

Nu zie ik dat het me nog eens €120,- extra kost als ik het abonnement stop zet.

De tranen staan in mn ogen.... ik kan het geld op dit moment niet eens missen.

Klopt dit wel??

Ik heb geprobeerd contact te zoeken met een Nederlandse klantenservice, maar dat schijnt lastig te zijn....

Is er iemand die me hier alsjeblieft mee wilt helpen?

 

Ik hoor heel graag van iemand!

 

Groetjes,

 

Suzanne

Correct answer John T Smith

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

3 replies

T
tom_5232
Participant
February 20, 2025

IK wil heel graag mijn account opzeggen. Dat kan nog net want het begint pas op 21-2-2025. 

Met vriendelijke groet, Tom de Vette

 

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 20, 2025

@tom_5232 

 

no one here can cancel for you.  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

R
RONNY38635360birt
Participant
July 21, 2024

Ik betaal nu 2 x mijn abonnement 24,19 Euro ik heb een nieuwe pc gelieve aan te passen

 

 

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 21, 2024

@RONNY38635360birt 

 

you have to contact adobe support for subscription enrollment on adobe.com.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
July 26, 2022

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

    S
    s.e.m25402371zzelAuthor
    Participant
    July 26, 2022

    heel erg bedankt!

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