Ordered Pro yesterday but it says I have no paid plans active

Forum|Forum|1 year ago
January 15, 2025
2 replies
178 views

My account shows an Order number from yesterday, but clicking on invoice next to it says I have no billing history. My Plans says I have no paid plans. Chatbot won't talk to me because it says my email has no paid plans, and won't connect me to an agent. Is there something else I needed to do? The only email I got was that I created an Adobe ID. No receipt for payment, but I don't know whether to try again because I have an order number and it says $254.

Install update and subscribe to Acrobat

Correct answer kglad

and if the cc desktop app doesn't show install for acrobat:

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

below are solutions some users reported:

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

if that fails, change the install location

kglad

Correct answer

Community Expert

and if the cc desktop app doesn't show install for acrobat:

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

below are solutions some users reported:

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

if that fails, change the install location

kglad

Community Expert

check with your credit card issuer to see if there's a payment problem or payment pending.

Meenakshi_Negi

Legend

Hi beth_5184,

Thank you for reaching out.

We have checked the account with the email address used to sign in here on the Community page. That account shows the active Acrobat subscription. Please ensure that you are signed in with the correct email address. You may sign in on the following Adobe account page: https://adobe.ly/4jtCs3H.

For more information, refer to the following help document: https://adobe.ly/4hxmDae.

Let us know if you experience any issues.

Thanks,

Meenakshi

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