Our account was stolen and data stilling cloud sitting there!!! we want our data

hi 

ALL of our adobe products account were taken over by fraudulent email and stolen -taken over in its entirety, and our financial information was used to purchase further product without our authorisation!  

adobe people are telling us that it is in the cloud and that they can see but they are not allowed to obtain back as it is under an other email address - yes the fraudulent or hackers+ email. Yes that is correct they are allowing access with the other email account and not able to change it back to ours.. when they allowed the first change of email data, its is unbelievable !!!?

Do I need to proceed to legal advice to proceed to retrieving this data which is ours? 

Any help here would be great.. we have been talking to technicians in Spain and India and not of much help… they have zero authority on anything and we need to retrieve what we have paid for for yearssss - it is all ours and sitting there and ADOBE has the key?

Any tech or legal help would be great por other … please can someone help ? 

Thanks!