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Participant
January 21, 2025
Question

Our prepaid bill suddenly doubled

Dear Adobe

our organisation PROFO has had the Creative Cloud all apps for some years. Yesterday I used Adobe and got the message that our payent did not pass since the card was not valid (though it still was). We added another new card and the payment passed. To our surprise, the amount was suddenly doubled (from €362,75 to €780,74) and we got the message that we could no longer get a discount. How is this possible all of sudden? We are a small non-profit and got the discount because of this and our work with youngsters. Why did Adobe cancel the discount?  

7 replies

kglad
Community Expert
Community Expert
January 21, 2025

do you have a teams or enterprise subscription?

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PreventieAuthor
Participant
January 21, 2025

Bill in attachment. I cannot make out if it is Team or Enterprise. 

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kglad
Community Expert
Community Expert
January 21, 2025

check your account, https://account.adobe.com

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PreventieAuthor
Participant
January 21, 2025

Dear Adobe

our organisation PROFO has had the Creative Cloud all apps for some years. Yesterday I used Adobe and got the message that our payent did not pass since the card was not valid (though it still was). We added another new card and the payment passed. To our surprise, the amount was suddenly doubled (from €362,75 to €780,74) and we got the message that we could no longer get a discount. How is this possible all of sudden? We are a small non-profit and got the discount because of this and our work with youngsters. Why did Adobe cancel the discount?  

Translate