Overcharged

Do you have another email address and Adobe account?
This link will help you find the account that is charging your card
https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/unknown-charge-on-bill.html

Hi there,

Hope you're doing well, and thank you for reaching out!

We're sorry for the inconvenience you've experienced and appreciate your patience.

Upon reviewing your Adobe account, we couldn't locate any active subscription associated with your current Adobe ID.

If you purchased the subscription using a different Adobe ID (email address), we kindly suggest signing out of your current account and signing back in with the Adobe ID used at the time of purchase. This should help you access the correct subscription details.

For additional guidance on managing your subscription, including the cancellation process and applicable refund policies, please refer to this help article: https://adobe.ly/3SKPtNi

We hope this helps! If you're still unable to locate your subscription or need further assistance, please let us know. We'll be happy to look into it further and help you with the next steps.

Thank you for your understanding and cooperation.

Kind regards,
Amal