Skip to main content
A
Annemarie5D23
Participant
August 17, 2021
Question

Overcharged

  • August 17, 2021
  • 2 replies
  • 126 views
Hello,
 
I paid my annual subscription recently. I was charged twice by Adobe for the same subscription and I am trying to request a refund of the overcharged monies. 
 
When I entered the card details initially, the site stated that the card details were not accepted and to re-enter them. I did so and the site indicated that payment was successful. I was only issued one invoice for €220.15, but my credit card has been charged twice.
 
I have tried emailing all 3 emails (store, support, and notifications) available to me and none of these emails accept replies. There is no information on how to contact an actual person in relation to this issue. The "help" section of the website simply goes around in virtual circles with no solutions available.
 
Please advise on how a refund can be arranged.
This topic has been closed for replies.

2 replies

Kanikas
Kanikas
Legend
August 17, 2021

Hi there, 

 

I see you have an Adobe account under the same ID as with forums. You have an active Acrobat DC subscription paid yearly. I see there is only one renewal charge that took place on your Adobe account and no duplicate charge. Kindly get in touch with your bank in case you were charge twice. There is no extra amount received by Adobe. 

 

Thanks 

Kanika 

    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    August 17, 2021

    To contact support, login to your account and navigate to the URL below it will open up a chat window automatically. Make sure that the browser has cookies enabled, and all script blockers are disabled.
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Type AGENT to avoid bots and talk to a human.
    Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

    -Manan
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices