Overcharged

Question

Tried to start Adobe on 24/12 after getting free download in November.

On the 20/12/2019 after putting in my card details and seeing the cost I was to be charged I immediately tried to cancel by mail- hopeless by phone to 1800 number hopeless.

I have been charged the amazing amounts of $76.99 twice on the 20/12 and 22/12 as well as a cancellation fee of$346.46 cancellation fee. This is gouging at its best. As an old age pensioner I cannot pay rent or buy food now. Please help me as this is entirely overcharging at its very worst.

If I don't hear from you to negotiate and settle this amount and provide a refund I'll be going to the ACCC as it will be illegal to charge these amounts under Australian Consumer law.

Alison Bussell user ASB44

Nancy OShea · Answer

It sounds like you ordered twice. And then when you canceled early, you incurred a 50% penalty fee for the balance owed on both plans. I suggest you contact Adobe Customer Care right away by online chat. In the chat box, type Billing Agent followed by enter key. Am agent usually joins the chat session within a couple of minutes. If no response, try again with a differrent device or browser.

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