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Raillany327592611cti
Participant
October 6, 2023
Question

Pagamento

Bom dia. Me chamo Raillany. Estou tentando renovar minhas assinatura Adobe Premium no valor de 22,99. Porém não estou conseguindo. Já desinstalei o app, já consegui com o suporte do banco, e por lá está tudo ok com o cartão que efetuo o pagamento. Já tentei pagar por outro banco, mas também sem sucesso. Peço por favor que tentei solucionar esse problema o quanto antes, pois preciso assinar documentos e enviar de volta. Desde já agradeço pelo atendimento. 

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    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 6, 2023

    contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

     

    =========================================================

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



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