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Hi Alexandre,

We appreciate you reaching out. I checked the account details. The payment confirmation is not reflecting yet. When did you make the payment?

Did you speak with our support team about this? https://adobe.ly/4jqXHTr

Looking forward to your reply.

^Shivangi

contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Moved to Account...........forum.