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Hi @gabriela_9228,

We appreciate you writing in. I checked your account details and found that you have an active subscription for Adobe Photoshop since last 2 months. Refund can only be requested if the subscription is canceled within 14 days. You can get more information here: https://adobe.ly/42Fbdgp

Let us know if you have any questions.

^Shivangi

If you want to cancel your subscription, see here:
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
and here:
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

If you have trouble canceling, please post a reply to this thread and an Adobe employee will need to assist you.

check your account to see if it's already being processed, https://account.adobe.com

You need to contact Adobe to sort this out, this is a user-to-user support forum and we can't deal with payment issues.