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Francesco30507824cygi
Participant
June 14, 2023
質問

pagamento mensile senza piani attivati

  • June 14, 2023
  • 返信数 3.
  • 499 ビュー

Salve.

Ho un problema, Marzo scorso scaricai la versione di prova di photoshop creative cloud, che però mi resi subito conto che non mi serviva, quindi andai sui piani attivi per disdire tutto ma non risultava nulla di attivo, quindi ho lasciato stare, oggi dopo tre mesi apro il mio conto postale e mi risulta un pagamento di 24,39 euro per questo servizio, controllo meglio e mi accorgo che sono tre mesi che questo pagamento è attivo per un totale di 72 euro, il problema piu grosso è che se vado sul mio profilo adobe non ho, tuttora, nessun piano attivo, non posso disdire niente e sono costretto a pagare per non avere nessun servizio. Ora quello che vorrei è capire quale è il problema, disdire tutto e avere un rimborso.

Come posso procedere?

 

    このトピックへの返信は締め切られました。

    返信数 3

    gupta shivangi
    gupta shivangi
    Legend
    June 16, 2023

    Hi Francesco,

    We're sorry for trouble. I checked your account details and found no active subscription. Also, there was no information about payment transaction.

    We suspect some fraudulent activity in your account. However, we would recommend you to contact our support team to discuss this case further as the payment related information is confidential.

    We hope it helps.

    Thanks,

    Shivangi

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 15, 2023

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

    there are 2 ways to contact adobe; chat and twitter:

    chat:
    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

    F
    Francesco30507824cygi作成者
    Participant
    June 15, 2023

    ma la  questione è che sul mio profilo dal'inizio delle prova gratutita ad ora non ho mai avuto visibile nessun piano attivo da poter annullare! non posso annulare niente perchè risulta che non ho nulla, però mi vengono presi mensilemte 24 euro da "ps.creative cloud" 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 15, 2023

    contact adobe support.  again, there are 2 ways to contact adobe; chat and twitter:

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    June 14, 2023

    You had 14 days to cancel & request a refund. Since you didn't cancel immediately, you're being billed for your order.

     

    Log-in to your account below. Click on Manage Plan.

    https://account.adobe.com/plans

    ===============
    How do I Cancel my Subscription?
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html
    ===============
    Subscription & Cancellation Terms:
    https://www.adobe.com/legal/subscription-terms.html

    CONTACT ADOBE SUPPORT:
    ================
    Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Twitter: https://twitter.com/adobecare


    Hope that helps.

     

    Nancy O'Shea— Product User & Community Expert
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