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Participant
September 21, 2026
Answered

Pagamento pelo boleto gerado no atendimento do Chat

  • September 21, 2026
  • 3 replies
  • 17 views

Estou tentando gerar pagamento por boleto para um ano de assinatura do Creative Cloud, porém o boleto nunca chega ao meu email. Entrei em contato pelo atendimento do chat e fui atendida por Ashuri, por tradução simultânea. Ele me enviou um primeiro boleto, que estava com o valor errado, pois não considerava o desconto e em seguida me gerou outro boleto, com o valor correto. O problema é que, no boleto, o nome do beneficiário se chama PPRO BRASIL LTDA, que pesquisei e vi que é uma processadora de pagamentos intermediando transações financeiras, porém eu não consegui me sentir segura o suficiente para realizar o pagamento. Queria saber se tem alguma validação ou confirmação de que pagando esse boleto a assinatura de fato será ativada. 

 

    Correct answer Jeff_A_Wright

    Thank you for posting, ​@Tranquil_magnetism863d 

     

    I checked and do not see any active subscription or open support case associated with your account at this time.

     

    Because there is no active case available for review, I can't verify the boleto you received or confirm whether it will result in a subscription activation. If you're unsure about the payment request, I recommend not proceeding until Adobe Support has reviewed and validated it.

     

    Please get in touch with us directly and reference your previous chat interaction so they can investigate the boleto and provide confirmation before any payment is made:

    https://helpx.adobe.com/contact.html?rghtup=autoOpen

     

    If you have any additional questions, please feel free to update this thread, ​@Tranquil_magnetism863d.

    3 replies

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    September 21, 2026

    Thank you for posting, ​@Tranquil_magnetism863d 

     

    I checked and do not see any active subscription or open support case associated with your account at this time.

     

    Because there is no active case available for review, I can't verify the boleto you received or confirm whether it will result in a subscription activation. If you're unsure about the payment request, I recommend not proceeding until Adobe Support has reviewed and validated it.

     

    Please get in touch with us directly and reference your previous chat interaction so they can investigate the boleto and provide confirmation before any payment is made:

    https://helpx.adobe.com/contact.html?rghtup=autoOpen

     

    If you have any additional questions, please feel free to update this thread, ​@Tranquil_magnetism863d.

    kglad
    Community Expert
    Community Expert
    September 21, 2026
    Participant
    September 21, 2026

    There isn’t a ticket in that page, even tho i talked to someone in the adobe page chat. What should i do, then? It’s not safe to pay that bill?