Participant

Question

Pago

Forum|Forum|2 years ago
October 15, 2023
4 replies
1068 views

He realizado el pago de la suscripción y me sigue pidiendo que realice el pago. No lo ha reconocido, me urge solución por favor

How to

F

FaustoAltaCalidad

Participant

TENGO ESE MISMO PROBLEMA .

P

PapiCruzzzz

Participant

Estoy con el mismo problema, alguien lo solucionó?

kglad

Community Expert

start by checking your account, https://account.adobe.com

L

Lorena15A7

Participant

Me pasa lo mismo, cambié método de pago, en mi tarjeta veo el cobro pero Adobe dice que sigue existiendo un problema y me pide pagar de nuevo. ¿Se solucionó tu problema, cómo lo hiciste?

Abambo

Community Expert

Contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

D

Dragoncita

Participant

Estoy teniendo el mismo problema. Soy de Argentina, aceptaron mi suscripción de planes. Pero ahora no están aceptando mis pagos (con ninguna tarjeta). No quiero que se me acumule deuda ni que me veten. No sé qué hacer ya.

A

aaa_6411

Participant

lograste solucionar el problema? estoy en la misma situacion.

kglad

Community Expert

@aaa_6411

what's your account show?

JR Boulay

Community Expert

This is a public forum, not Adobe support. Users, including the Community Experts, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.
Adobe provides support through the Chat function on the contact page, through a phone call, or through Twitter. There is no email support.

Acrobate du PDF, InDesigner et Photoshopographe

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